FAQ
Frequently Asked Questions
1. Can someone help me download Skype on my computer in case I have problems?
Yes, of course. It’s easy! On our “How it works” page we have step by step instructions how to download and set your free Skype account. If you still experience problems downloading it, please contact us and we will be happy to guide you through the process.
2. Can I take a free class and learn more about your program?
Yes! We offer everyone a complimentary 50 minute class to see how it works. There is no obligation. Just sign up for our Free Trial Lesson. It’s fast, easy and fun!.
3. Are there any additional costs besides the fees for my classes?
No. There aren’t any hidden fees. We will provide you with all study materials needed for your classes at no additional cost.
4. I'm planning a trip to your school to study Spanish in the total immersion school this fall. Would the Skype online learning program be useful for me before I come?
Absolutely! Taking our online course will better prepare you for our total immersion program here in Xela, Guatemala. When you arrive in the fall you will be able to begin your studies at a more advanced level.
5. What happens if I have technical problems such as loss of internet and I’m unable to take or complete the class?
We understand that occasionally technical problems happen. Let us know as soon as you can, and we will reschedule your lesson without any additional cost. Every lesson is important!
6. I’m planning a trip to South America next month. Can I just take a few classes to learn important travel phrases to help me in restaurants and hotels?
Of course! Speak with your instructor about emphasizing travel vocabulary to better prepare you for a more enjoyable trip.
7. I don't have a web camera on my computer, can I still participate in your Skype language program without one?
Yes. Most newer computers have built in webcams, but you can still take the class if your computer doesn’t have one. You will be able to see your instructor and the teaching materials on your computer screen, but your teacher won’t be able to see you.
8. If I am unhappy with my teacher can I change?
Yes, we will be happy to accommodate and change your teacher. We feel that it is important that you have an effective and comfortable relationship with your teacher.
9. Can I still buy classes if I don’t have a PayPal account?
Yes! You don’t need to have a PayPal account to pay for classes. PayPal allows you to make a payment to them using your credit card without having an account. It’s a safe and secure form of payment that can be made from anywhere in the world. However if you want to set up an a PayPal account click here. It’s easy!
10. What if I need to cancel or reschedule a lesson?
Contact us at least 48 hours in advance to cancel or reschedule a class. With less than 48 hours notice no make-up class will be granted. Please understand that our teachers plan their lessons and schedules well in advance of their classes.
11. What time zone are you in?
The current Guatemala time is displayed on every page of this website. We are in the Standard Time Zone UTC/GMT-6 hours with no daylight savings time.
12. Are the instructors native Spanish speakers?
Yes, all of our instructors are native Spanish speakers, and we speak English in various degrees, but we will begin speaking Spanish with you on your first lesson.
13. What if I want a refund?
Our goal is 100% satisfaction, but we do recognize there are circumstances in which refunds may be requested. PayPal does not allow refunds more than 60 days after purchase.
14. Where are the Spanish teachers located?
Centro Maya Xela isn’t just an online school but a real one. Our online classes are taught from our school in Xela, Guatemala in a controlled and professional environment. We are a non-profit school that supports a scholarship program that allows underprivileged Mayan women attend the university in Xela, Guatemala. When you study with us you are helping these women realize their educational goals that will make a difference in their communities for generations to come.
Please note
For those students wanting to study with us here in Xela please contact us for your requested dates and your desired course of study.
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If you have any questions regarding our Skype learning program, our study program in Xela or any other questions please follow this link and fill out the contact us form.
Order Skype Classes
We take all major credit cards for your Skype Spanish classes online through PayPal. Submit your payment safely and start speaking Spanish with our experienced teachers.
I have studied with Pedro at Centro Maya Xela for two years -- a month in Guatemala and the remainder of the time online with weekly lessons. As a Spanish teacher, it is very important that I maintain strong skills in Spanish. Pedro makes Spanish fun and relevant to the real world. He also demands the best from me and makes sure that I meet his expectations. I will study with Pedro again in Guatemala this summer, and I look forward to many years of lessons with him.
Christine M. Spanish Teacher Pennsylvania
Centro Maya Xela is much more than a language school; it is a cultural education, a family, and a fiesta! I have had so much fun on field trips (practicing very practical Spanish), and making lasting friendships with the teacher, the host families, and with the young women who are supported by the school. I also appreciate the flexibility to volunteer in the community at the same time. The best way to learn Spanish!
Dianne, Seattle WA
Centro Maya provided exactly what I needed -- intensive language study, continual conversational practice and wonderful field trips. The teachers are wonderful cultural guides as well as dedicated educators, and the opportunity to live with a local family allowed me to get to know Guatemala in authentic ways that honestly changed my world view. Thanks to Centro Maya, I also had the unique opportunity to study Q'anjob'al Maya before I went to work in a rural Q'anjob'al community. Centro Maya can work with students at any level, and I would recommend this school to any foreign traveler visiting the Xela area. --
Charity Thompson, Portland, Oregon
Learning Spanish enriches our knowledge